Privacy Policy
[AS OF DATE: 01-09-2025]
1. INTRODUCTION
At HIVEX LABS, we value your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
By using our website or services, you agree to the practices described in this policy.
2. INFORMATION WE COLLECT
We may collect the following types of information:
a) Personal Information
- Full name
- Email address
- Phone number
- Company name & other details
- Billing details
- Any information submitted via contact forms
b) Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
c) Client Project Data
For clients using our website/software services, we may process:
- Business data
- User data
- Uploaded files
- System credentials (when required for development)
3. HOW WE USE YOUR INFORMATION
We use collected information to:
- Respond to inquiries
- Provide website and software development services
- Process payments
- Improve our website and services
- Send updates or service-related communications
- Comply with legal obligations
We do not sell or rent personal information to third parties.
4. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies to:
- Improve user experience
- Analyze traffic
- Store user preferences
Users can disable cookies in their browser settings.
5. DATA SHARING
We may share information with:
- Payment processors
- Hosting providers
- Domain registrars
- Legal authorities (if required by law)
All third parties are required to protect your data.
6. DATA SECURITY
We implement appropriate security measures including:
- Secure hosting environments
- SSL encryption
- Access control measures
- Regular system monitoring
However, no system is 100% secure. We cannot guarantee absolute security.
7. DATA RETENTION
We retain personal data:
- As long as necessary to provide services
- As required by law
- Until the client requests deletion (where legally permitted).
8. THIRD PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. CHILDREN'S PRIVACY
Our services are not directed at individuals under 18. We do not knowingly collect data from minors.
10. YOUR RIGHTS AS PER KENYA DATA PROTECTION ACT 2019
If you are located in Kenya, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Withdraw consent
To exercise these rights, contact us using the details below.
11. CONTACT INFORMATION
If you have questions regarding this Privacy Policy, contact:
- NAME: HIVEX LABS
- Email: info@hivexlabs.com
- Phone: +254710484154
- Website: hivexlabs.co.ke